Privacy Policy

Janani Cool Care ("we", "us", "our") respects your privacy. This policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

• Contact details — name, phone number, email and service address you provide when booking or enquiring.
• Service details — appliance type, brand, issue description and booking history.
• Payment information — handled by our payment gateway (Razorpay); we store only transaction references, never your full card details.
• Usage data — basic analytics about how you use our website (pages visited, device type) to improve our service.

2. How We Use Your Information

• To schedule, deliver and follow up on your bookings and AMC/CMC plans.
• To process payments and issue invoices.
• To contact you about your service, including reminders and updates via call, SMS, WhatsApp or email.
• To improve our services and respond to enquiries and reviews.

3. Sharing of Information

We do not sell your personal information. We share it only with: our service technicians (to fulfil your booking), our payment gateway (to process payments), and where required by law.

4. Data Security

We take reasonable technical and organisational measures to protect your information. Payments are processed over secure, encrypted channels by a PCI-DSS-compliant gateway.

5. Cookies & Analytics

Our website may use cookies and analytics tools to remember preferences and understand usage. You can control cookies through your browser settings.

6. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We will respond within a reasonable time, subject to legal record-keeping requirements.

7. Contact

For privacy questions or requests, contact us:

Janani Cool Care
Plot No.9A, Balaji Nagar, Narmadha Street, Tambaram East, Chennai Chengalpattu TAMIL NADU 600059.
Phone: +91 99410 82878
Email: enquiry@jananicoolcare.com