Delete Your Account

You can delete your Janani Cool Care customer account at any time, from the Janani Cool Care app or from this website. It takes effect immediately.

In the app

1. Open the app and sign in.
2. Go to Profile → Delete account.
3. Type DELETE and confirm.

On the website

1. Sign in to your account.
2. Go to Security and scroll to Delete account.
3. Type DELETE and confirm.

Can't sign in?

Contact us from the phone number or email address on your account and we will delete it for you.

Phone: +91 99410 82878
Email: enquiry@jananicoolcare.com

What happens

• Your account is closed. You are signed out on every device, the app stops sending you notifications, and the account can no longer be signed in to.
• Open bookings are cancelled and the technician is told not to come.
• An active AMC/CMC plan will not renew. Cover you have already paid for runs to its end date.
• If you paid for a service that had not yet been done, we refund it to your original payment method. Card and UPI payments are processed by Razorpay, which keeps its own transaction records under its own policy.
• You can sign up again later with the same mobile number. That creates a new, empty account.

What we keep, and why

Closing the account does not erase the records of work we did for you. We are required to keep them for tax, accounting and warranty purposes, so they stay in our office systems and are not visible to anyone signing in:

• Your name, mobile number, email address, GST number and service addresses, as they appear on those records
• Your bookings, service history, technician visit photographs and job notes
• Your orders, payment records, receipts, tax invoices and credit notes
• Your AMC/CMC contract, and any reviews you published

Download any invoices you need before you close the account. Once it is closed you cannot sign in to get them; contact us and we can send a copy.