JananiCoolCare Janani cool care

Privacy Policy

At JANANI COOL CARE, we value your trust and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your information when you access our services, including AC installation, repair, home appliance services, and AMC/CMC plans in Chennai.

1. Information We Collect

To provide quality services, we collect the following types of information:

  • Personal Information:

    • Your name
    • Contact details (email, phone number, address)
    • Service requests and preferences

  • Non-Personal Information:

    • IP address, browser type, and device details
    • Usage data, such as pages visited and time spent on our website

  • Service-Specific Information:

    • Details about your appliances (AC type: Split, Window, Package Unit, etc.)
    • Preferences for AMC or CMC plans

2. How We Use Your Information

We use the collected information for the following purposes:

  • Scheduling and managing service appointments (installation, repair, maintenance).
  • Improving customer experience and tailoring our services to your needs.
  • Providing updates on AMC/CMC plans and promotional offers.
  • Responding to customer inquiries and resolving issues.
  • Complying with legal and regulatory requirements.

3. Sharing Your Information

JANANI COOL CARE does not sell your personal information. We may share your data:

  • With technicians or service providers to fulfill your service requests.
  • With third-party partners involved in customer support, payment processing, or website analytics.
  • For legal compliance such as responding to court orders or protecting our legal rights.

4. Data Protection Measures

We take appropriate security measures to protect your data from unauthorized access or misuse. While we use industry-standard practices, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to optimize your browsing experience. Cookies help us understand user behavior and enhance site functionality. You can manage cookie preferences through your browser settings.

6. Third-Party Links

Our website may include links to third-party sites (e.g., payment gateways or promotional offers). JANANI COOL CARE is not responsible for the privacy practices of these websites and advises you to review their policies.

7. Your Rights

As a customer, you have the right to:

  • Access your personal data.
  • Request corrections or updates to your information.
  • Opt-out of marketing communications by contacting us directly.
  • Request deletion of your data, subject to legal obligations.

8. Updates to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have questions or concerns about our Privacy Policy or how your data is handled, feel free to Contact us